FAQ ordering process
POPULAR QUESTIONS ABOUT THE ORDERING PROCESS
How do I place an order with Pure Gymnastics?
You can easily place an order online at Pure Gymnastics. Select the items you want, put them in your shopping cart and go to checkout. There you enter your shipping and payment information and complete the order process.
Tip: Become a Pure Member to have an even easier checkout process on your next order
Can I change or cancel my order after I have placed it?
Once we receive your order, it will normally be processed immediately to send you your items as quickly as possible. Therefore, changes or cancellations after the order has been completed cannot be guaranteed. We recommend that you contact our customer service immediately to check if a change or cancellation is still possible.
How do I find out the status of my order?
You can view the status of your order at any time via your customer account on our website, provided you have created an account with us. Alternatively, you can contact our customer service to inquire about the status of your order.
What should I do if my order arrives damaged or incomplete?
We regret it if your order arrives damaged or incomplete. Please contact our customer service immediately to report the problem. We will do our best to solve the problem and provide you with satisfactory assistance.
Can I change my shipping address after I have placed my order?
If you wish to change your shipping address after you have placed your order, please contact our customer service team immediately. Depending on the stage of your order, we may attempt to change your shipping address, but please note that this cannot be guaranteed, particularly if your order has already been dispatched.
What happens if an item I ordered is out of stock?
We endeavour to keep our website up to date and ensure that all items advertised for sale are in stock. However, on rare occasions an item may be out of stock even though it is shown as available on the website. In such a case we will contact you immediately and offer you alternative options, such as a refund, a replacement product or the opportunity to wait for the item to become available.
Can I return or exchange my order?
We accept returns or exchanges on items according to our return policy. Please contact our customer service to arrange a return or exchange and for further information.
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